| If you have any questions regarding your Tevion product, click on the image below to enter our support forum. There you post a question for the attention of the Fascin8 Support Team. You can also check the forum for other similar questions. - How do I charge my MP4 player?
You can charge your player by using the USB wire supplied and connecting one end into the player and the other into your USB hub on your PC. Leave the player charging for about 4 -5 hours.
- When I attach my MP4 player to my PC, it is not recognised as a 'USB Disk Drive', why is this?
After installing your drivers and software, when you plug your MP4 player into your PC it should automatically recognise the MP4 player as a 'Removable Disk'; however sometimes your computer sets the device as 'Actions Mtp Device 000001'. If this is the case your Media Manager software may struggle to locate your MP4 player. It is very simple to resolve this issue, by following these simple steps: - From the menu on the MP3 player choose 'Setup' and press the 'M' button to confirm the selection
- From the Setup menu choose 'Online Device' and press the 'M' button to confirm the selection
- From the Online Device menu choose 'USB Disk' and press the 'M' button to confirm the selection
- Hold down the 'M' button for 2 seconds to return to the main menu screen
Now when you attach the MP4 player to your PC you should find that it is automatically recognised as a 'Removable Disk', and you can then transfer your music & media files using the Media Manager software provided. - Why are my movie files not working on the MP4 player?
This MP4 player requires all movie files to be in the AMV format. On the software CD provided there is an AMV converter, so that you can create AMV movie files from your existing movies. If you require assistance on using this conversion tool you may find these instructions useful. - Why is the MP4 player not playing my music files?
You must ensure that your music files are encoded into a recognised file format. This MP4 player is able to play MP3, WMA & WAV files for music. You may need to use a conversion tool. There are many different one available on the market; alternatively you can use Windows Media Player as shown in our Tutorial Video | 
4GB MP4 Player (8875) - User Manual - 
Media Manager & AMV Converter Software - 
